Customer Service Representative

Description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Job Responsibilities

- Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.

- Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.

- Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.

- Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.

- Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Great Reasons to Work at Vortex

- Hourly salary based on experience

- Career Advancement opportunities

- Positive Work Environment

- Recognitions and Rewards

- Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO

Work Environment

- Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.

- Position requires you to be available to work in the office at the service center, not remotely

- Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

- Must have the ability to walk short distances and sit for prolonged periods of time.

- Noise level is moderate in an office environment.

- Must be able to lift up to 15 lbs.

Requirements

- High school diploma or equivalent; AA/BA preferred.

- One (1) - three (3) years of customer service experience, or administrative background preferred.

- Excellent communication and interpersonal skills.

- Strong problem-solving and decision-making abilities.

- Attention to detail and accuracy in data entry.

- Ability to work in a fast-paced environment and able to prioritize tasks.

- Patience, empathy, and a customer-centric mindset.

- Ability to work effectively in a team and handle high-stress situations with professionalism.

- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.